We take appropriate steps to make sure that any information you give us during virtual communications is private and secure, but no internet-based communications are completely secure.

There is an increased security risk that your conversations may be intercepted or disclosed to third parties when using video or audio communication tools. To help us keep your information safe and secure:

• Understand that video calls, text messages, private messages through social media, and social messaging e.g. Discord are not secure in the same way as a face-to-face conversation.
• Use a private computer/device – avoid public computers e.g. libraries.
• Use private accounts and make sure your passwords are strong.
• Make sure you log out of devices and accounts once you’ve finished using them.
• Use a secure internet connection – avoid public or guest WiFi as this is much more susceptible to interception.

If you are worried about using virtual communications, you can speak to Mel for advice on how to stay safe. By using virtual communication tools, you will also agree to the terms and conditions of the relevant platforms, for example Discord. These are updated regularly and are available through your account settings.